The Joint Commission

The following Summa Health System hospitals are accredited by The Joint Commission:

• Summa Health System - Akron and St. Thomas Campuses
• Summa Health System - Barberton Campus
• Western Reserve currently is accredited by Healthcare Facilities Accreditation Program

The Joint Commission's hospital standards address important functions relating to the care of patients and the management of hospitals. The standards are developed in consultation with healthcare experts, providers, measurement experts and patients.

Founded in 1951, The Joint Commission seeks to continuously improve healthcare for the public, in collaboration with other stakeholders, by evaluating healthcare organizations and inspiring them to excel in providing safe and effective care of the highest quality and value. The Joint Commission evaluates and accredits more than 18,000 healthcare organizations and programs in the United States. An independent, not-for-profit organization, The Joint Commission is the nation's oldest and largest standards-setting and accrediting body in healthcare. Learn more about The Joint Commission at www.jointcommission.org.

Compliments/Complaints
You have the right to voice your concerns without compromising your access to care. You can make a complaint or compliment directly to the hospital by calling the patient liaison at Summa Health System (330) 375-3925. If your complaint is not resolved to your satisfaction, you may file a complaint with the state or federal regulatory agency or with The Joint Commission. Complaints may be filed with the Ohio Department of Health's Complaint Unit or The Joint Commission at the following addresses:

The Ohio Department of Health Complaint Unit
246 N. High Street, Columbus, OH 43266
(800) 342-0553

or

The Joint Commission's Office of Quality Monitoring
One Renaissance Blvd.
Oakbrook Terrace, IL 60191
e-mail: complaint@jointcommission.org
phone: (800) 994-6610
fax: (630) 792-5636